02 / Partner ecosystems
I design partner programmes that partners can actually sell with, and I measure them on the pipeline they create.
Structure first. At Keysight there was no partner programme, so I built a three-dimensional tiering model on partner competency, strategic fit and revenue, then wrote the market development fund policy end to end: eligibility, claim thresholds, compliance and performance review. I moved the programme onto Impartner and migrated it to ChannelMechanics when we outgrew the first platform. At Avast, where every customer came through a partner, I ran four parallel tiers (managed service providers, managed security service providers, resellers and distributors), each with its own qualification rules, and relaunched the partner portal on a new tiering system. When a product built with Zscaler opened a new category of security service provider, I launched the tier, the programme mechanics and the recruitment motion behind it.
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The right motion for each partner. Most channel spend goes on through-partner marketing: co-branded campaigns, sales assets and nurture programmes partners run with their own customers. That carried the Avast channel, where the anchor product was a remote monitoring and management platform that partners bought to run their own managed-services business. With global systems integrators the work becomes joint. At Keysight I mapped partners to verticals and accounts (Capgemini and Wipro in financial services, Tata Technologies in automotive, TCS in retail, NRI in Japan), co-built campaigns with ISVs such as Sauce Labs and Parasoft, and co-marketed with Microsoft as a cloud partner. Some plays stay company-led with a partner as the proof point, such as our presence at the Gartner Financial Services Summit in London with Wipro alongside.
Measured on pipeline. With revenue operations and sales I wrote the logic that separates partner-sourced from partner-influenced pipeline in Salesforce, so the programme was judged on numbers rather than activity. Over two years partners went from 20% to 45% of EMEA pipeline, delivering $1.75M ($750K sourced, $1M influenced) against a $1.5M target, and partner-involved deals closed 1.5 times faster than direct ones. At Avast, moving spend to the tiers that were converting and re-engaging partners who had gone quiet added 15% to revenue.
Tools: Salesforce · Impartner · ChannelMechanics · Mindmatrix
